Need help with your SolidCAM software? Whether it’s a postprocessor issue, a toolpath question, a licensing query, or something that isn’t working as expected, the Simutron technical team is here to help.
Fill in the form and we’ll get back to you as quickly as we can.
Find answers to common questions about SolidCAM technical support. If you need more help, simply fill in the form above, and we’ll get back to you.
Our support covers software installation, licensing, postprocessor setup and troubleshooting, toolpath strategy guidance, machine simulation configuration, error diagnosis, and help with software updates. If you’re unsure whether your query falls under support, submit a request and we’ll let you know.
We aim to respond to all support requests within one business day. For urgent issues, include your SolidCAM version number and a clear description of the problem so we can start working on it straight away.
Yes. Technical support is available to customers with an active SolidCAM subscription. If your subscription has lapsed, contact us to discuss renewal options.
Yes. The Simutron team can configure new postprocessors, modify existing ones, and help set up machine simulation for your specific CNC machine and controller. For new postprocessor requests, we may provide a separate quote depending on the scope of work.
The more detail you provide, the faster we can help. Include your SolidCAM version number, the CAD platform you’re using (SOLIDWORKS, Inventor, or Solid Edge), a description of the issue, and any error messages or screenshots if available.
Yes. Most support queries are handled remotely via screen-sharing or email. If the issue requires on-site assistance, we’ll discuss that with you after reviewing the request.
Yes. Our application engineers can provide guidance on toolpath strategies, machining approaches, and module-specific programming techniques. This includes iMachining, 5-axis machining, turning, mill-turn, and Swiss-type programming.
All SolidCAM support for South African customers is provided by the Simutron team. Our application engineers have hands-on experience with CNC machining and SolidCAM programming across a range of industries and machine types.
